Managing Order Messages

message Message Management
visibility
View Messages
Access customer communications
create
Create Messages
Respond to customer inquiries
filter_list
Filter & Sort
Organize by date or status
mark_email_read
Mark as Read
Track message status
category Message Types
question_answer Order Inquiries
• Product questions
• Shipping status
• Delivery concerns
assignment_return Return Requests
• Return authorization
• Refund inquiries
• Exchange requests
payments Payment Issues
• Failed transactions
• Billing questions
• Invoice requests
support_agent General Support
• Account assistance
• Technical issues
• Policy questions
description Message Templates
add_circle Creating Templates
• Custom message formats
• Variable insertion
• Multi-language support
edit Editing Templates
• Update existing formats
• Modify content
• Adjust styling
send Automated Responses
• Order confirmations
• Shipping notifications
• Status updates
settings Template Settings
• Default templates
• Trigger conditions
• Custom variables
lightbulb Best Practices
  • check_circle Use message templates for consistent responses
  • check_circle Set up email notifications for new messages
  • check_circle Respond to customer inquiries within 24 hours
  • check_circle Track response times to improve service quality