Managing Merchandise Returns

assignment_return Return Process
1
Return Request
Customer submits return request through account
2
Evaluation
Admin reviews request and approves or denies
3
Product Return
Customer ships product back to store
4
Completion
Refund processed or exchange completed
flag Return Statuses
hourglass_empty Waiting Confirmation
local_shipping Return in Progress
check_circle Return Completed
cancel Return Cancelled
settings Return Configuration Options
schedule Return Period
• Set number of days
• Category-specific periods
• Custom return windows
local_shipping Shipping Methods
• Customer-paid shipping
• Prepaid return labels
• In-store returns
payments Refund Options
• Original payment method
• Store credit
• Exchange for new item
gavel Return Conditions
• Product requirements
• Packaging guidelines
• Restocking fees
lightbulb Best Practices
  • check_circle Create clear return policies and display prominently
  • check_circle Automate return notifications for status updates
  • check_circle Track return metrics to identify product issues
  • check_circle Use RMA numbers for better return tracking